Frequently asked questions

Do I need a doctor's referral for physiotherapy treatment?

Not if you are paying for treatment yourself. However, if your private health insurance covers you for treatment you may need a referral from your GP. Please check details with your insurance company.

Does my GP need to know that I am having physiotherapy treatment?

No. However, with your permission, we will contact your GP to keep them informed regarding your condition.

Is the cost of physiotherapy treatment covered by medical insurance?

Yes. Contact your private health insurance company prior to commencing treatment to confirm what benefit is available to you. They may give you an authorisation code for treatment that you will need to give to your physiotherapist and they also may require you to obtain a GP referral. We offer some additional advice on claiming physiotherapy treatment costs from your insurer.

How do I go about getting a GP referral if it is required by my medical insurer?

Simply visit your GP, describe to them your condition and ask them to write you a letter of referral for physiotherapy (the Bupa website has more information for Bupa members - opens in a new browser window).

How long does a treatment session last?

Your initial assessment will last up to 45 minutes and the subsequent follow-up treatment sessions will last about 30 minutes.

How many treatments will I need?

There is no predetermined number of treatments for a specific condition. However, following your initial assessment, your physiotherapist will discuss and agree a treatment plan with you. This may include advice regarding the approximate number of treatments you may require. Response to treatment varies between individuals.

Do I need to bring anything with me?

If it is a back or leg problem that you have, you may want to bring your own shorts to change into for the physiotherapist to assess you.

Do I need to be a member of the gym?

No. This physiotherapy service is available to anyone. If appropriate, you will be able to use the equipment in the gym and the swimming pool for your rehabilitation programme, under strict supervision by your physiotherapist.

What is electrotherapy?

Electrotherapy is the use of electricity in order to produce different types of energy waves. These waves are then used to stimulate cellular activity which results in pain relief and promotion of healing. This treatment should not cause any pain.

Will acupuncture hurt?

No. The acupuncture needles are very small. You will feel them as they pass through the skin like a small pin prick, then you should not feel any pain. You may feel some odd sensations such as aching or tingling, but this is a good sign and means that the treatment is working.

Can physiotherapists manipulate?

Yes. Chartered physiotherapists with the appropriate postgraduate training are qualified to manipulate.

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